When you spend most of your day answering calls, picking up the phone can feel like muscle memory - something automatic that doesn’t require any thought. After some time it can even feel robotic. You may have even started multitasking.
Unfortunately, when your calls become a routine, the conversation quality suffers. Maybe you’re booking appointments, but your customers can start to feel like they aren’t talking to a living, breathing human. That’s your cue to start performing a little.Read More