Bad days are inevitable for even the best employees. Long hold times, poor time management and tempers flaring are bound to occur between you and your clients. But you can still make a positive situation out of a bad impression.
According to a Cone Communications survey, 80% of customers have changed their minds about a purchase, even after reading a negative review. So when sticky situations or bad reviews occur, you can salvage the customer relationship and earn their business again.Read More